Technology Innovation & Data Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

• Responsible for assisting the Director of IT and IT Supervisor with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Role and Responsibilities:

To provide a high level of operational availability and stability for property based technology.

• To provide Administration services, to include:

                - communication point for technology issues.

• To provide Server infrastructure management, to include:

- to assist in the planning & design of the server infrastructure,

- to assist in capacity planning,

- to assist in performance monitoring,

- to assist in operating system upgrades and/or patches,

- to assist in trouble-shooting & restoration of services,

- to assist in system backup & recovery procedures,

- to assist in regular backup and integrity checks,

- to assist in virus protection management.

•  To provide network infrastructure management, to include:

- to assist in planning & design of the network infrastructure,

- to assist in capacity planning (future growth),

- to assist in implementation of the devices,

- to assist in trouble-shooting and restoration of service,

- to assist in management of 3rd party vendors.

•  To provide deskside support services, to include:

- service outage diagnosis,

- desktop restoration / repair,

- coordination of repair through 3rd party vendors,

- troubleshooting & restoration of service,

- virus protection management.

•  To provide Systems Administration, to include:

- to create and maintain user/group accounts,

- user configuration,

- trouble-shooting access problems,

- completion of on-site documentation.

• To provide high levels of service and support  as per contracted Service Level Agreement (SLA).
• To participate in property level, corporate initiated, technology implementations.
• To maintain & promote Four Seasons core technology standards.
•  To maintain technology ‘best practices’ in respect to property systems.
• Assist in the co-ordination of new acquisitions, openings and major projects as required.
• To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems
• Provide 7 x 24 support for mission critical systems.
• Other duties and tasks as assigned.