Technical Writer

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.We are looking for a Technical Writer to join our Engineering team, based in Pune - Baner.Job DescriptionWe are seeking an experienced Technical Writer with over 5 years of experience to join our dynamic team. The successful candidate will be responsible for creating, maintaining, and updating technical documentation for our products and solutions. This role involves close collaboration with engineering, product management, and customer support teams to ensure that our documentation is accurate, comprehensive, and user-friendly.Job RequirementsCreate, update, and maintain technical documentation, including user guides, installation guides, API documentation, and system administration manuals.Develop clear, concise, and comprehensive documentation tailored to various audiences, including end-users, developers, and system administrators.Work closely with product managers, engineers, and other stakeholders to gather information and understand the technical aspects of products.Participate in product design and development meetings to understand and document new features and changes.Manage and maintain a repository of technical documentation, ensuring all content is up-to-date and easily accessible. Implement documentation standards and best practices to ensure consistency and quality across all documentation.Assist the customer support team by providing documentation that helps resolve customer issues.Create and update FAQs, troubleshooting guides, and other customer-facing documentation.Review and edit documentation created by other team members for accuracy, clarity, and completeness.Conduct usability testing and gather feedback to improve the overall quality and effectiveness of documentation.Conduct training sessions and workshops to educate internal teams and customers on the use of documentation and technical content.Stay updated on the latest industry trends and tools in technical writing and documentation.Create diagrams, charts, and other visual aids to complement the written content.Develop and maintain documentation standards and style guides to ensure consistency across all documentation.Feedback Incorporation: Incorporate feedback from users and stakeholders to improve the quality and usability of documentation.  Required Skills Excellent written and verbal communication skills.Strong attention to detail and ability to explain complex technical concepts in a clear and concise manner.Proficiency in using documentation tools and software such as Adobe FrameMaker, MadCap Flare, or similar.Familiarity with version control systems (e.g., Git) and content management systems (CMS).Basic understanding of programming languages and APIs is a plus.EducationBachelor's degree in Technical Writing, Communications, Computer Science, or a related field.. Strong organizational and time management skills, with the ability to handle multiple projects simultaneously. Ability to adapt to rapidly changing technologies and processes.Minimum of 5 years of experience in technical writing, preferably in the software or telecommunications industry.Benefits we have for youCompetitive salary package.Paid lunch (In the office)Private healthcareYearly bonusTraining and workshopsTruly flexible working hoursTop-of-the-class engineers to learn from and work withAbout LotusFlareAt LotusFlare, we attract and keep amazing people by offering two key things:Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.Website: www.lotusflare.comLinkedIn: https://www.linkedin.com/company/lotusflareInstagram: https://www.instagram.com/lifeatlotusflare/Twitter: https://twitter.com/lotus_flare