Job Description
Tasks & Responsibilities:
- Provide technical support for Solar customer base in the Oceania region.
- Documentation of support cases with customers according to international standards.
- Follow the defined communications channels and support processes.
- Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.
- Coordinate, complete and document support related services in agreement with management.
- Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.
The following additional tasks could arise:
- Participation in national and international projects (e.g. CRM, Contact Center, SOS)
- Participation in internal training events.
- Support in the integration and development of new employees and internal educational programs.
Skills & Requirements:
- Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.
- Specific experience of international companies, technical customer support is desirable.
- Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.
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