Technical Support Representative II (ETL,L3 Support)

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

The Capital Markets Data CoE team is a horizontal CoE for Capital Markets that is helping us drive revenue and bring significant savings to our businesses by identifying, exploring, and implementing Data integration.

The Capital Markets is one of the two verticals in FIS. It has various products and solutions in funds management, cleared derivatives, commercial lending, corporate treasury, insurance risk electronic trading, RegTech, wealth and retirement etc.

What you will be doing 

As a Software Engineer (Data Engineer), you will be working on support for Data integration solutions across the organization.

Where you will be doing problem analysis, solutioning, analyzing issues and provide L3 and platform support.

 What you bring: 

Knowledge / Experience

• Strong working knowledge of ETL processes and best practice.
• 2+ years of previous experience in an Application Support role.
• 2+ years previous experience in an Application Development/ Sustenance engineering role.
• Administration and Monitoring: Administer data integration applications to ensure high availability of services. Monitor Application capacity and execute plans.
• Support: Provide support for business questions related to data integration applications. Investigate critical production ETL issues/ problems.
• Development and troubleshooting skills on the ETL platform, with expertise in Linux SQL, Stored Procedures and
• Should have supported ETL applications in the past and should be aware of ETL technology.
• Excellent troubleshooting skills with expertise in SQL Stored Procedures.
• Exposure to Windows Azure and Cloud Computing will be an added advantage.
• Deep understanding of customer support processes and tools. Ability to follow defined processes.
• Outstanding written and verbal communication skills.
• Prefer to have a ETL, Datawarehouse development background in past
• Should have Application troubleshooting skills.
• Good conceptual knowledge of SaaS Platforms such as, AWS, Azure etc.
• Work closely with the developers to migrations of the projects.
• Document use cases, when necessary, always Maintain a professional demeanor

Skills

• 3+ Year of experience on ETL
• Good Knowledge of SQL/PL-SQL
• ETL Tool – Any (preferred informatica)
• Experience of working with at least one migration projects.
• Scripting knowledge – Unix Shell scripting.
• Knowledge of scheduling tools.
• Knowledge of Data Warehouse concepts.

Qualifications

Bachelor’s degree in engineering or related field or the equivalent combination of education, training, or work experience

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion.
• Attention to detail – track record of authoring high quality documentation.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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