Technical Support Professional: IBM i

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so let’s talk.

Your Role and Responsibilities

• Candidate should be capable of IBM i Product support resolving client issues and delivering positive client outcomes on most client cases related to the product.
• Candidate will be responsible and accountable for handling and resolving Sev1/Sev2 software cases till closure.
• Owning and managing all assigned Cases independently, engaging additional resources on more critical, complex issues, as needed.
• Working with spooled files, printer files, output queues, printer writers, remote writers, creating PDFs and printer devices related to the IBM i platform.
• Establish and adhere to IT industry best practices and standards for client’s Power Systems for IBM i.
• Able to communicate and consult with end users, leadership, IBM i system requirements.
• Should be capable of working in a team and must have excellent inter-personal skills.
• The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBM i infrastructure expertise as well as being part of an on-call rota.

Required Technical and Professional Expertise

• Understanding of the overall IBM i Architecture and IBM i Operating System.
• Working knowledge on IBM i setup and configuration, LIC, SLIP LIC, etc.
• Demonstrable skills in OS level encryption, disk configuration and management. 
• Proven experience in IBM I OS – V7R2, V7R3, V7R4, V7R5 and hardware Power Systems 8,9,10. 
• Able to handle DR activities /Patch (PTF) Upgradation Activities. 
• Identify actions required to handle error messages and system reference code. 
• Demonstrate a working knowledge of programming languages, error handling and concepts
• Demonstrate a working knowledge of programming utilities such as Rational Development Studio.
• Demonstrate knowledge of SQL, RPG and CL programming
• Familiarity with data concepts like.DDM and DRDA
• Good and effective written and verbal communication skills to handle Client Calls.
• Engineering Degree with minimum 4 years of experience in IT, IBM i System Administration support in a high demand-based, service-oriented environment 
• Should be ready and available to work on various time zones depending on Organization needs.
• The role requires provision of out of hours support requiring IBM i infrastructure expertise as well as being part of an on-call rota/pager-duty.
• Sound hands on experience in working on IBM i environments as a System Administrator with experience in LPAR administrator, Work Management, OS & other third-party Software installation, upgrade, and maintenance.
• Experience of working in international business environments handling complex IBM i environments either on-premises or on cloud.

Preferred Technical and Professional Expertise

• Handling hardware related issues (Tape Library, Hardware management console, disk. – failures etc) backup issues. 
• Able to handle IPL and HMC Activities (CPU, Memory and other resource management.) 
• Experience on OS upgrades and hardware migrations. 
• HMC Management knowledge.
• Fundamental knowledge of configuring and administering of any of the HA replication software such as MIMIX, iTera, etc.
• Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment.