Technical Support Professional

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Technical Support Professional you will provide in-depth technical assistance remotely to high-profile clients, field support, and business partners worldwide. Your primary focus will be on IBM Security Verify Directory, Security Directory Suite and IBM Security Directory Server (LDAP). This software will be running on UNIX platforms, Windows, in virtual appliances and in containerized environments. In this role, you will continually be expanding your expertise in your core product set, as well as in related technologies (e.g. Kubernetes, networking, WAS, DB2), as you work with a variety of customers with a variety of issues. As the customer’s adviser and primary IBM focal point, you will determine and drive next steps for problem resolution in collaboration with the customer, product development, and other products’ support organizations. You will contribute to product serviceability improvement plans and provide input for future releases.

Required Technical and Professional Expertise

• Knowledge of Java
• Experience in Distributed/UNIX/Linux operating systems
• English language skills
• Communication and client focused skills – be able to understand customer problems and articulate complex issues
• Ability to troubleshoot and identify the root cause of issues

Preferred Technical and Professional Expertise

• Experience in containerized environments
• Programming, particularly with C/C++
• Experience with LDAP/Directory Server
• Experience with DB2 Administration
• Familiarity with Websphere Application Server
• Networking expertise
• Bachelor’s degree (Computer Science preferred)