Technical Support Professional

Job Summary

We are looking for a Technical Support Professional to provide first line support to our product users. In this role, you will be working as part of the core technical team which provides excellent technical support, customer care, product implementation, customization and training to all Tekla Structures customers across India. 

You will be involved in diagnosis & troubleshooting of software problems. Interpret the client’s requirements and assist them to provide product level support, applying standard industrial practices, provide tailor made solutions to fit their requirements by applying your industrial domain expertise.

Key Responsibilities

• Delivering technical support to the users of  Tekla softwares products.

  
  

• Addressing customer queries over the phone, by email or solving issues through Web meeting

  
  

• Work effectively with customers

  
  

• Technical documentation preparation

  
  

• Coordinating with customer for follow-up /feedback

  
  

• Ability to learn in house system based Tools

  
  

• Ability to perform comprehensive research and investigation on customer Problems.

  
  

Required Skills & Experience

• Have a degree in Civil/Mechanical Engineering or equivalent, from an accredited University

  
  

• Min 2 years exp in Steel Detailing /Design  Industry or Professional experience of using Tekla Structures or other BIM software

  
  

• Masterful communication in written and spoken English

  
  

• Technical  troubleshooting and problem solving skills

  
  

• Utilize excellent analytical skills

  
  

• Team oriented, service-minded & coachable.

  
  

 We Appreciate

• Systematic and organized way of working

  
  

• Experience in handling steel detailing projects

  
  

• Patience and self organized with the ability to multitask

  
  

• You must enjoy helping others and developing their skills.

  
  

Job Location:

· Navi Mumbai, Maharashtra office. 

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

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