Job Description
About the job:In this role, you will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help them maximize uptime and reduce IT costs. You’ll work closely with customers, developers, and architects while also collaborating with Red Hat Enterprise Linux engineers to solve complex and challenging technical issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. What will you do:3+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service5+ years of experience working with Linux or Unix operating systemsExperience working with hosted applications or large scale application deploymentsExperience with containersGood understanding of Linux tools with an emphasis on cURL, kernel crash analysis, strace, Wireshark, and using GitAbility to communicate courteously and effectively with customers, third-party vendors, and Red Hat’s associatesSolid troubleshooting skills and passion for problem-solving and investigationAbility to handle multiple tasks, prioritize workloads, and work under pressureExcellent reading and writing skills in English; fluent English language skills are preferredBachelor's degree in a technical field is preferredUpstream involvement in open source projects, including patches submitted for upstream inclusion a plusKnowledge of support systems and tools a plusDevelopment-level experience with programming languages like Go, AngularJS, Python, .NET, and C a plusRed Hat Certified Engineer (RHCE) certification a plusWhat will you bring:3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line toolsPractical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google Cloud ProductSoftware development background, including experience writing patches and with scripting languages like Bash, Perl, or PythonTroubleshooting and debugging skills; passion for problem-solving and investigationAbility to work with minimal supervision with a globally-distributed team of engineersExperience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc is a plus.Ability to build documentation and customer environment assessment.Ability to learn new technologies and follow industry trendsAbout Red HatRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Diversity, Equity & Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
