Technical Support Engineer 2-Juniper Mist Wired Assurance

Title: Technical Support Engineer 
JTAC Product: Juniper Mist Wired Assurance 
Location: Bangalore

Overview

This is such an exciting time for you to be involved in the IT industry. Digital transformation is everywhere, with technologies such as Multi-Cloud, Automation, IoT, AI/ML and 5G driving the next waves of innovation. Juniper Networks is at the heart of this transformation with its industry leading technologies that are ever more software defined, helping to answer the most complex issues in connectivity.

Juniper has a unique blend of wireless, Artificial Intelligence and cloud expertise which makes us stand out from the competition and bring innovation to the wireless and wired space. Juniper Mist’s next-generation Wireless LAN (WLAN) platform is now combined with Juniper’s wired LAN, SD-WAN and security solutions in order to drive the cloud transition within the enterprise and accelerate our enterprise growth.

At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers? If the answer is yes, then Juniper is the destination for you.

 Job Responsibilities

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
• Demonstrate ownership of customer reported issues till resolution.
• Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations.
• Understand Customer’s impact. prioritize, own and effectively communicate between various stakeholders.
• Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.
• In-depth knowledge of the following:
  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
  • In-depth knowledge of 802.11 a/b/g/n/ac/ax/r/k/v protocol standards.
  • BGP, OSPF, RIP understanding would be an added advantage.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Preferred Work Experience

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networks in Switching/Wireless/Cloud domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues.

Educational Qualification

• Engineering Graduates with 2+ years of relevant work experience
• JNCIE or CCIE in Routing & Switching is a Plus.
• Certification on Cloud based / wireless technologies is an added advantage.

About Juniper Networks

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.