Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Program Manager IIWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Employee Digital Experience team is looking for a Technical Program Manager II to drive our customer experience strategy forward by consistently innovating and problem-solving. The Employee Digital Experience team is responsible for supporting technologies used by employees, including Microsoft, CITRIX, Desktop, Voice, Mobile, and various others. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial proactive mindset. We are looking for an agile and resilient Technical Program Manager to lead complex projects in a dynamic, fast-paced environment. The Technical Program Manager will be responsible for driving internal or cross-functional teams, ensuring seamless project execution, and delivering results under changing circumstances. This is an opportunity to work on a diverse range of projects and make a significant impact on the organization’s success.
Role
All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Technical Program Manager Analyst II at Mastercard, you are expected to perform the following general responsibilities:
• Lead the planning, execution, and delivery of functionalities related to Virtual Workspace technology with your assigned team(s) with minimal guidance. Oversee the end-to-end delivery of engineering tasks by monitoring progress, managing dependencies, addressing gaps between teams, processes, and systems, and resolving any blocking issues to ensure successful delivery.
• Work with the Virtual Workspace team using Agile/Scrum to manage ceremonies and coordinate with service lines like Network, Cloud, and Infrastructure Design Engineering. This approach ensures iterative delivery and alignment with roadmaps, OKRs/KPIs, and dependent teams.
• Work in partnership with engineering managers to secure necessary resources, define project scope, set priorities, and establish milestones. Optimize work sequencing and streamline processes to enhance the efficiency of engineering execution.
• The ideal candidate should be a proficient, confident, and precise in both written and verbal communication, capable of effectively communicating their vision and roadmap to a wide range of stakeholders, including leaders and engineers. This also entails the ability to explain technical issues succinctly and clearly.
• Building and maintaining strong relationships is crucial for this role. The candidate must be able to work closely with various IT departments to ensure successful project delivery. They should also be skilled at identifying areas where resources fall short of needs and providing thoughtful and sustainable solutions to benefit the team.
• Demonstrate strong critical thinking skills to analyze complex problems and develop innovative solutions. Create visualizations and reports (DOMO & Power BI) that effectively communicate data insights and drive project progress. This includes the ability to present data in a clear and compelling manner to support decision-making and strategic planning.
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All About You
• Some experience defining technical products as a platform at scale with a basic understanding of those platforms' capabilities and underlying technologies. Experience with employee workplace tools like Microsoft O365, Intune, Voice & Mobile technologies, Multimedia & Conference Room technologies and CITRIX and Virtual Desktop environments ideal but not required.
• Must be able to work independently in identifying problems/risks, and developing and mapping out solutions to mitigate.
• Advanced Proficiency in Microsoft Excel, Word, and PowerPoint · Experience with Tableau, Domo, Power BI or other comparable business intelligence tools a plus, but not required.
• Have Project Management experience leading complex initiatives in a structured manner, 1-3 years of experience ideal.
• Knowledge of Project Management tools, like Rally, Jira, AHA.
• Ability to communicate effectively in English, supporting engineering teams globally.
• Requires working European hours.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
