Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Under direct supervision, provides Technical Support to both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: Sabre Traveler Communications, Sabre Virtual Payments (Sabre Direct Pay), Automation Tools Support. Follows-up and escalates unresolved problems to Product and Technology teams to ensure resolution is accomplished. We are looking for a team player that takes pride in resolving customer problems, it is proactive and focused, and is able to absorb knowledge in a short period of time.
Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams
This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.
Requirements:
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.