Technical Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Putting clients first—always

Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain strong strategic relationships with our stakeholders. You’ll be the single point of contact for our South 2 region to include Hyderabad, Chennai and Vizag service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. 

Devising win-win solutions for all parties

You’ll play a pivotal role in helping our clients achieve their Operational goals. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Staying at the forefront of operational excellence

You’ll be the main visionary and strategist for our regional plans. As such, you must understand the clients’ business needs inside and out. You’ll be the go-to person for the overall operations in SOUTH 2 —taking charge of all the resources—including technology, managing team and standard operating procedures—needed to run the operations smoothly and seamlessly.

Strategic Planning

• Strategic review of service and supply contracts to determine value for the SOUTH 2 Region.  Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.
• Benchmarking of services will be required across properties within the country as well as across the SOUTH 2.

Engineering Operations

• Benchmarking of engineering services will be required across properties within the country as well as across the SOUTH 2.
• You will be responsible to manage complete engineering operations across SOUTH 2

Regional Facilities Operations

• Remotely manage all client sites in SOUTH 2 and ensure support on mitigation of risks / issues working with the site FMs and teams.
• Ensure proper management all service contracts, Team management including inspections and quality management of service delivery
• Implementing a comprehensive energy management program
• Developing and implementing operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Ensuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by client.
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.
• Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the client standards.
• Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk.
• Develop and implement risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
• Inform client of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.

Occupant Services

Ensuring quality occupant service.  Specific duties may include:

• Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintained
• Evaluating service response time and analysing occupant service request trends and suggestions
• Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
• Recommending continuous quality improvement practices across the SOUTH 2. Ensure initiatives in one country/ SOUTH 2 are followed up in the other parts of the region to maximize benefits for client.
• To co-ordinate and monitoring the contractor management program
• Manage the complete engineering services for South 2 and ensure timely reporting, updating , Incident management protocol, technology initiatives , MMR,QBR  reporting
• Ensure all PPMs are complete as per calendar and associated reports
• Ensure that risk management is timely assessed and reported
• Work with Account Engineering Lead to align on standardisation .

Data Management, Policies & Procedures & Audit:

• Ensure data integrity of all systems across the SOUTH 2 and audit data from time to time
• Ensure consistency of SOUTH 2 policies & procedures with constant updating.

Training:

• Ensure the team is well trained on all facilities policies and procedures. Working closely with the senior Account team, devise new and innovative methods of learning built around skill development, leadership and succession planning
• Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team

Profitability/ Savings Initiatives:

• Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.
• Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.

Customer Service / Client Relationships:

• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the AMEA.
• To lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

• Ensure and complete periodic reporting to meet client expectations and internal requirements regionally and globally.
• Ensure that the team delivers meaningful inputs across the AMEA in the development of monthly management reports.

Internal Management Systems:

• Assist in the budgeting and forecasting process and provide portfolio data to the Regional Finance Manager and/or the Regional Account Director
• Implement, comply with and audit all internal management systems, in particular, quality assurance.

Leadership / Staff Management:

• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the AMEA within the account team
• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
• As part of the senior management team, ensure there is total teamwork across the region across various functions within the account.

Driving team success

Apart from the operational aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Becoming a trustworthy authority

You must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Sound like you? To apply you need to be:

 To fit this role, you should be a:

Seasoned expert

You have at least ten years’ experience in facilities account management with a big team size coverage under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the operational and financial know-how of running a service delivery team.

Critical thinker

In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organisational skills to prioritise work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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