Technical Implementation Manager - Associate

Technical Implementation Associate will be responsible for coordinating all aspects for Product Implementation set ups. The Implementation Specialist will handle a high volume of simultaneous requests.

Job Summary

As a Technical Implementation Manager - Associate in our Product Implementation team, you will be responsible for coordinating all aspects of product implementation setups. You will handle a high volume of simultaneous requests, demonstrating strong people and team management skills and a good understanding of mainframe and testing processes. This role provides the opportunity to work closely with onshore tech teams and client tech teams, and requires a willingness to work in evening/night shifts. Understanding of US and Canada treasury products is an added advantage.

Job Responsibilities

• People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
• Maintain effective and standard operational processes, Act as a point of contact for escalations and high priority requests from internal clients.
• Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition. 
• Measure Productivity and KPIś, Conduct regular team meetings, 1:1s, and coaching sessions.
• Demonstrate creative problem solving and solid judgment/decision making, Identifying gaps/exceptions and recommending possible solutions.
• Take ownership of internal communication and status updates to partners / clients, Demonstrate creative problem solving and solid judgment/decision making.
• Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements (SLA)
• Recording observations & escalate wherever necessary. Identifying gaps/exceptions and recommending possible solutions.
• Project Management by handling multiple requests at the same time. Demonstrate ability to manage conflict and mobilize internal resources to resolve issues.
• Client and internal teams to setup product as per the requirement

Required Qualifications, capabilities and skills

• Excellent people and Team management skills (e.g. people development, pipeline/skills monitoring, training programs).
• Strong Understanding of Mainframe system as well as UAT or regression testing. Ability to develop, implement and maintain effective and standard operational processes
• Strong Verbal, Written and Presentation skills, Excellent logical, analytical skills and attention to details
• Good sense of Time ,  Work  management and Reporting, Creation of Test cases and Test Scenarios.
• Knowledge  of Automation Tools – Like VBA, Selenium etc. Knowledge of UI Path Tool for workflow automation, Power BI for Dashboard and Confluence
• Engineering degree holder with minimum 9+ years of experience in Bank, Financial services, Treasury product implementation with Testing Background.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.