Technical Customer Success Manager (Cybersecurity, APAC, Immediate Joiner)

What You Will Be Doing

• Be a trusted advisor primarily for our Platinum and Key customers with a focus on Adoption, Retention and Experience.
• Provide technical guidance to customers on product configuration and best practices.
• Understand and align with the customers security and business objectives, including pain points.
• Collaborate with our technical support team to address and resolve complex technical issues.
• Conduct training sessions or workshops with customers to understand their environment and strategize for future success.
• Work closely with the wider team to identify potential opportunities to expand the portfolio within existing customers and drive product adaptation.
• Stay up to date on industry trends and emerging technologies, especially in the security space.
• Conduct Quarterly reviews with customers to ensure product and feature adoption is maximized.