Technical Content Specialist

Introduction
Technical content is the backbone of our client’s digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM’s profitability? As we strive for great user experiences, we need great technical content professionals building those experience.

Your Role and Responsibilities
The ideal candidate will have strong communication skills and experience working with both internal and external clients. The content developer will synthesize product information to create a variety of customer-facing information deliverables. If you are looking for a career change and thrive in a collaborative environment where you can create modern, user-centric products for the mainframe this position is for you. Not only will you help develop and test critical product content, but you will grow your experience and skills in areas including new automated workflow offerings, content solutions and a wide array of IBM Enterprise Design Thinking practices

Required Technical and Professional Expertise

• Ability to quickly acquire knowledge of a product, including the basics of its technologies and how it’s used by our customers to inform content.
• Ability to follow a defined content plan and create content with guidance.
• Ability to adapt work and processes according to guidance and direction from design leads.
• Ability to write accurate, clear, and concise documentation for global audience.
• Ability to collaborate effectively across remote teams and time zones.
• Ability to work with Subject matter experts and understand technical concepts.
• Experience with XML or DITA tagging languages.
• Ability to quickly adapt and learn new skills.
• Ability to gather data, draw insights and problem solve.

Preferred Technical and Professional Expertise

• Proficiency with relevant content development and publishing tools and processes.
• Ability to apply user needs to content design and development
• Ability to use and contribute to shared source repositories such as GitHub.
• Ability to acquire and leverage IBM Design Thinking practices.
• Experience with Agile software development lifecycle.
• Familiar with DevOps and a variety of software engineering concepts