Technical Content Professional

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
Do you love language and like to get nerdy about the accuracy of specific words coupled with a curiosity for design thinking and user experiences?

If yes, we are looking for talented content designers to help make a meaningful impact on how our customers use our products. We expect you to have experience in developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience.

You would work on a design team that is part of the worldwide design organization for Security – a part of IBM that is collectively responsible for software products focused on helping customers fight cybercrime.

Responsibilities

• Collaborate on driving a cohesive end-to-end content experience that moves customers through every phase of their product journey.
• Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, and multimedia, such as videos and onboarding content) that is easy to use, easy to understand, and easy to find.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
• Deliver clear, inclusive, accessible, and translated content for a global audience.
• Research and design content based on user scenarios and use cases and conduct user testing/research to validate content.
• Collaborate directly with your design team and developers to build out, update, and modernize our software products.
• Share work in progress, along with giving and receiving critiques

Required Technical and Professional Expertise

• Can demonstrate high-quality writing and research skills, preferably with experience in a technical domain.
• Proven communication skills (written and verbal) and an ability to clarify and understand customer requirements.
• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team-based environment.
• Able to be agile with dynamic schedules and priorities.
• Like to solve challenging problems and think of new ways to deliver better content to our customers.
• Portfolio or samples of previous work must be presented.
• An awesome and positive attitude.

Preferred Technical and Professional Expertise

• none