Technical Consulting Engineer | VPN, ASA , Firepower| 4+ years exp

CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The Cisco Security team works on complex, challenging issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

• Provide Tier4 level consultation/troubleshooting on complex and rare network topologies with mixed media protocols to Large Enterprise Cisco customers in NGFW technology.
• Work on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners.
• Focal point for high impact, large account problem resolution.
• Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Interacts with Technical leaders / Development partners within Cisco and with customer end technical leads.

• Experience in Cisco Security Technologies like VPN.
• Customer facing experience is mandatory.
• Good communication skills and ability to convince and build social relationships.
• Ability to work with a multi-functional and geographically diverse team is expected.
• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.

• Expertise in troubleshooting complex Security related issues.
• Excellent knowledge of Cisco ASA, Firepower.
• CCIE Security - Desired.
• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over Webex / telephonic customer conversations.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our Cisco Confidential technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!