Technical Consulting Engineer

Job Description:

Technical Consulting Engineer – SP / SPTG

Bangalore

What you’ll do:

Technical Services comprises expert professionals dedicated to aiding customers in network deployment and operation, prioritizing exceptional customer experiences. Success is measured by financial performance, customer satisfaction, industry acclaim, and employee contentment. Cisco's Technical Assistance Center (TAC) collaborates globally to address customer needs effectively. As a strategic partner, you'll resolve network issues, ensuring business continuity and customer satisfaction. Extensive training is provided for both technical and leadership skills.

Who You’ll Work With:

Cisco CX is a team of skilled technical guides, dedicated to providing exceptional customer experiences, and solving complex business challenges with network-centric solutions. Success is evidenced by outstanding financial performance, increasing customer satisfaction metrics, industry recognition, and employee happiness scores. The Service Provider team tackles intricate issues for Cisco's premier clients, offering an opportunity to master cutting-edge technologies. Working in this team provides exposure to a diverse and socially responsible environment within a highly innovative company. It's a chance to enhance skills in a dynamic, team-oriented setting alongside industry leaders, fostering both technical and leadership development.

Who You Are:

Essential Skills-

• Bachelor's degree (BE or BS) in Computer Science or a related technical field, or equivalent experience.
• Proficiency in analysing, configuring, and troubleshooting Cisco XR Products.
• Knowledge of routing protocols – OSPF, EIGRP, BGP
• Exposure to WAN technologies - MPLS, MPLS VPN.
• Demonstrated significant analytical and troubleshooting skills, including crisis management abilities, and proficiency in handling critical customer issues/problems.
• Exceptional software debugging skills, with a strong aptitude for troubleshooting.
• Experience in a Network Operations Centre (NOC) or Technical Assistance Centre (TAC) environment is a valuable addition.
• Effective communication skills in English, both verbally and in writing.
• Deliver technology/product training and intellectual property material as necessary, including mentoring other engineers.

• Basic understanding of Software defined networking.
• Knowledge of Emerging technologies like micro services, Cloud etc.
• Good understanding of IOS/IOS-XR/IOS-XE DNS and DHCP

Extended Skills

• Automation Skills – Python Scripting, AI/ML, YAML, Docker and Kubernetes.
• Understanding of some DBMS (MongoDB, Oracle, SQL, Redis)

Emerging Skills

• CCIE RS/EI, certification is a plus

• Public / Private Cloud experience and knowledge. [ AWS, Azure]

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart

cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives,

plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity

that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.