Technical Consultant

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish – and we're not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description

We are currently looking for a Technical Consultant to join our EMAP Service Operations Platform team.

The Technical Consultant is responsible for the successful delivery of Identity and Fraud systems and partner onboardings in EMAP markets with involvement in SRE activities over EMAP cloud platform.

In the heart of the successful intake and enrollment of new global software releases in EMAP datacenters, through developing automation and innovation practices.

Collaborate with Technical, Business Analysts, Product Consultants, and Database Administrators for the build and delivery of new client solutions.

Go-to person for Investigation, management, and technical know-how and resolutions for client queries and technical challenges.

You're probably wondering what you'll be doing:

• Responsible for maintaining quality technical service and high-level standards for all EMAP clients across the markets, hosted in the EMAP Datacentre.
• Owning the installation and enablement of new applications and solution components in the EMAP Datacentre.
• Liaise with the Global Product Teams for acknowledging products road map, new technologies adopted and software intake best practices, for owning the installation and enablement of new software releases in EMAP datacentre and enrolment across EMAP clients.
• Provide support and consultancy for customers and delivery teams related to client software upgrades and subsequent pre-live testing and monitoring.
• Provide technical support for the delivery team during the onboarding of new clients to small to medium complex solutions and a combination of fraud prevention applications.
• Self-sufficiency in identification, automation, development, and implementation of technical service improvements.
• Support to Experian Security procedures, vulnerabilities, patching and alerting/monitoring.
• Own technical challenges and issues to the point of their successful resolutions.
• Collaborate closely with Infrastructure Deployment and Support teams to facilitate successful infrastructure deployment.
• Showcase strong ownership of tasks at hand and develop subject matter expertise over the application technology stack.
• Support the EMAP Pre-Sales team with infrastructure and technical product knowledge as required.

Qualifications

We look for you to bring:

• University degree or equivalent standard with a high-numeric IT content
• IT Certificates in the domain knowledge are desirable
• At least 4 years of proved experience in technical troubleshooting over Windows Server/Linux platforms
• An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation
• Very good analytical and problem-solving capabilities into Linux, Windows Server following DevOps principles; cloud experience is desirable (AWS, OCI, Azure)
• Self-starter with the ability to work in a cross-functional teams environment and perform independently
• Capability to detect requirements/constraints in specific platforms onboarding process
• Knowledge of Experian products and internal security policies/compliance are desirable
• Proved working experience with Jira, ServiceNow, Panaseer, Splunk, Dynatrace, Ansible, Docker
• Working knowledge of SQL language and Oracle DB
• Good understanding on networking principles and technologies (TCP/IP stack, DNS, OSI model, Load Balancers, NAT)
• Working knowledge of APIs/ Web Services running on HTTPS and TLS
• Understanding of Windows server operating systems and applications management; IIS Webserver, XML
• Scripting knowledge on Windows Environment such as Powershell
• Knowledge of infrastructure automation tools (Ansible)
• Experience with enterprise grade monitoring tools (Dynatrace)
• Experience with enterprise grade log aggregation tools (Splunk, ELK)
• Strong understanding and hands on experience with RHEL style operating systems

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