Job Requisition ID #
Position Overview
Autodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise & Premium customers optimise their product investment and achieve measurable business outcomes our customers expect.
If you’ve a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are seeking a skilled computer science professional or someone from a related field with a comprehensive understanding of desktop and cloud application architecture, particularly in large-scale enterprise environments. The ideal candidate will work closely with our Major Accounts and Premium customers worldwide.
As the Enterprise Systems Technical Account Specialist, you will provide top-level technical expertise to our customers. You must possess a deep knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualisation and hardware technologies.
The Enterprise Systems Technical Account Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.
You will join the Technical Account Management group within the Customer Success Organization as part of our 1500+ person , a team that values professional development and rewards high performance.
Technical Account Management group is responsible for maximising the success and return on investment for our strategic customers. We do this by delivering professional and customised product support services that help our customers achieve their business goals while maximising the use and adoption of our solutions.
Minimum Requirements
· Bachelor’s degree or equivalent experience in Computer Science or related field and a minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments
Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)
Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies
Working knowledge of current virtualisation technologies (Citrix, VMware, etc.) is a plus
Experience scripting using VB, PowerShell, .NET, Python, C or C++ is a plus
Experience with FlexNet Licensing, metering and FlexNet Manager is a plus
Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
Must be flexible, decisive, self-motivated and proactive, and possess a strong desire to learn new skills and technologies
Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team
The Ideal Candidate
Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable
Impactful: You are committed to our customers' success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges
Accountable: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results
Adaptable: You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to continuous learning and growth
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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