As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and BFSI Domain Experience. Knowledge of programming and scripting is beneficial to the role.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking Cloud technologies.
• Interact with leading technologists around the world.
• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
• Write tutorials, how-to videos, and other technical articles for the customer community.
• Leverage your extensive customer support experience and provide feedback to internal AWS teams on how to improve our services.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Assist in Design/Architecture of AWS and Hybrid cloud solutions.
• Help Enterprises define IT and business processes that work well with cloud deployments.
• Be available outside of business hours to help coordinate the handling of urgent issues as needed.
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
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