Job Description
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. JOB DESCRIPTIONWe are presently looking for a Technical Account Manager to oversee the implementation of Gracenote solutions to our customers, as well as provide day-to-day technical account management for key customers. These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements. In this role you will be
- Involved in the full customer lifecycle, spanning across different strategic client use cases/intents, with a goal to make Gracenote’s customers successful and increase revenue and retention.
- Contributing to Lead generation as a key success metric
- Owning delivery of video, music and sports solutions to Gracenote customers.
- The interface with the product delivery and engineering teams of our customers.
- Managing communication in various project phases, including leading escalations/RCAs.
- The primary technical post-sales contact for key customers.
- Triaging and managing status of all assigned customer issues.
- The interface with other Gracenote product, engineering and content teams necessary to solve complex customer issues.
- Owning RFX, cross sell and upsell activities, in addition to leading pre-sales for prospects
- Providing various teams with overall health information of the customer base, including indicators to identify at-risk customers, including thorough use of the company’s online sales management tools.
- Maintaining an excellent technical product knowledge on Gracenote’s product portfolio.
- Follow through with customers on NPS
- May require working in EU business hours, in a hybrid model
For this role we are looking for Individuals who have
- B.S. in Business, Information Systems, Computer Science, related field or equivalent work experience.
- 5 years or more of relevant technical account management experience or the equivalent
- Worked with significant revenue retention for global customers in the SaaS space
- Demonstrated leadership, communications, project management, organizational and problem solving skills.
- Strong sense of ownership and follow-through.
- Demonstrated ability in risk management and problem anticipation.
- Proficiency on working with structured data (including XML), Web-based APIs and Product Demonstration Kits (PDKs), etc.
- Project Management background or PMP certification is a plus.
- Video and/or entertainment background (would be an advantage).
- Attention to detail and a commitment to excellence and high standards.
- Proficiency in German and French is a plus.
- Excellent written and oral communication skills in relevant languages.
- Occasional travel to client sites, conventions, training locations, etc. as required
Job Details
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Job Location
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India
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified