Technical Account Manager

Technical Account Manager

Hello! 👋

Who are we? 

Locus.sh is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. Our ambition? To revolutionize the supply chain realm through cutting-edge technology, enabling smarter, automated decision-making. From dispatch management and carrier orchestration to route optimization and real-time insights, our solutions are designed to enhance efficiency, consistency, and transparency in operations.

Our Journey and Impact: 

Since our inception in 2015, with the backing of esteemed investors like GIC Singapore, Qualcomm Ventures, Tiger Global, and Falcon Edge ($80M raised so far), we've embarked on a global mission to redefine logistics. Our technologies have empowered giants like Unilever, Nestle, and The Tata Group, facilitating over 1 billion deliveries across 30+ countries. The result? A staggering $288 million in cost savings, a 12 million tonne reduction in CO2 emissions, and an unwavering 99.5% SLA adherence.

Our Global Footprint: 

Based in Bangalore, India, our reach extends across the Americas, Southeast Asia, the Middle East, and beyond. As a vibrant team of 170+ visionaries, we're on an exhilarating growth trajectory.

Traits We Value:

Global: You possess a global mindset, understanding and appreciating diverse cultures and market nuances. You're adept at thinking beyond borders and appreciate the vast opportunities that a worldwide perspective brings.

Unrelenting: You display unmatched perseverance and commitment in everything you do. Challenges invigorate you, and you are determined to overcome obstacles with innovative solutions.

Intelligent: You consistently demonstrate sharp analytical thinking and astute problem-solving capabilities. You're quick to grasp complex concepts and can effectively communicate intricate ideas.

Locus is seeking a Solution Architect who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include

• Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus’s solutions

  
  

• Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals.

  
  

• Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence.

  
  

• Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption.

  
  

• Ensure onboarding, adoption and expansion of the solution for customers during operations. 

  
  

• Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback.

  
  

• Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations.

  
  

• Create and maintain documentation, FAQs, and other technical resources to support self-service and client education.

  
  

• Work closely with sales and customer success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of Locus’s solutions.

  
  

Requirement:

• 5-7 years’ consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider.

  
  

• Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required

  
  

• Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.

  
  

• Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners.

  
  

• Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.

  
  

• Experience in configuring and delivering software demonstrations are mandatory.

  
  

• Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes 

  
  

Life at Locus comes with added benefits as well:

• A comprehensive Health Insurance policy that covers you and also your loved ones