Team Leader - Housekeeping

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionPrime Function:Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the sameEnsures cleanliness and hygiene standards in all areas of the hotelEnsures adherence to company and hotel policies by all departmental employeesPlans the organization of work within the department, including assignments, time schedules and vacationsEnsures all relevant documentation and records are updated and completeEnsures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfactionAny matter which may effect the interests of the hotelshould be brought to the attention of the Management.Key Responsibilities:People ManagementEstablish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.Interact with guests and personnel of the hotel in an efficient and friendly manner.Provide effective support to the team to enable them to provide a range of effective and efficient services.Ensure that the team has been trained for all safety provisions.Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.Conduct on-going training and coach all the employees and ensure to maintain records.Conduct briefing for Housekeeping Attendants.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the sameEnsures adherence to company and hotel policies by all departmental employeesFinancial ManagementIdentify optimal, cost effective use of the resources and educate the team on the same.Operational ManagementAdministration:Daily closing stock of housekeeping storePrepare store requisitions and draw items for general storeTo update pending maintenance listTo monitor the performance of deskResponsible for the operation of department in the absence of the EHK / AEHK.Maintain the housekeeping store and stock record by constant updating of receipts and issuesTo ensure items are ordered before they reach the defined reorder level.Responsible for the periodical physical Inventory of items in store and circulation  Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipmentsLinen and uniform room:Routine check on the condition of the linen and uniform and the quality of processingAssign job to tailorInventory control of linen and uniform by conducting month end inventoryQuality audit – replacing worn out items with new ones from store, and regular discardsIssue of uniforms for new staff Strictly adhere to exchange procedure and loan proceduresSubmit required reports to EHKEnsure laundry, linen and uniform room are pest freeEnsures all maintenance are reported on time to engineering department and timely action is takenGuest floors:Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleysResponsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting themPlan for PMP scheduleCheck occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair roomsTo ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.Responsible for the activities of all floor staff and housekeeping attendants under her jurisdictionResponsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etcResponsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staffReporting defects in all areas and regular follow up with engineering department on pending maintenanceReporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for postingOptimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the samePublic area:Detailed checking of public areaFollow thorough cleaning schedule strictlyReport all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the sameResponsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staffPlan for PMP scheduleTo maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHKStaff training:Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job trainingEnsures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionalityEnsures career development and succession planning for subordinatesReview the performance of direct subordinates and determine their development needs by using the appraisal systemCounsel subordinates in work related mattersRecommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinatesEnsure department employees are fully trained on all hotel systems, procedures to ensure safety requirementsHygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidyRespects the instructions and safety guidelines for the equipment (s)he usesApplies the hotel's security regulations (in case of fire etc)Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel's ISO 14001 environmental commitments as applicable to the role