Team Leader Banquet

Customer Service

·Ensures the delivery of brand promise and provides exceptional guest service at all times.

·Provides excellent service to internal customers in other departments as appropriate.

·Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·Maintains positive guest and colleague interactions with good working relationships.

·Establishes a rapport with guests maintaining good customer relationships.

Operational

·Ensures that minimum brand standards have been implemented.

·Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

·Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

·Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

·Assists in conducting monthly inventory checks on all operating equipment and supplies.

·Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

·Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

·Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

·Performs the function of cashier and responsible for Micros cashiering procedure.

Customer Service

·Ensures the delivery of brand promise and provides exceptional guest service at all times.

·Provides excellent service to internal customers in other departments as appropriate.

·Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·Maintains positive guest and colleague interactions with good working relationships.

·Establishes a rapport with guests maintaining good customer relationships.

Operational

·Ensures that minimum brand standards have been implemented.

·Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

·Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

·Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

·Assists in conducting monthly inventory checks on all operating equipment and supplies.

·Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

·Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

·Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

·Performs the function of cashier and responsible for Micros cashiering procedure.