You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience.
Global Talent Acquisition is looking for a TA Partner to join our team, and lead recruiting priorities and end to end recruitment service delivery. The TA Partner will be responsible for executing the end-to-end hiring process, while ensuring outstanding Candidate and Hiring Leader experience. They will source, screen, assess, interview, and lead the offer process in order to acquire the best quality candidates effectively and efficiently. They will ensure the team is efficiently presenting high quality candidates. They will be talent champion who can actively stay connected to pipeline of candidates, maintain long-term candidate relationships, and energetically discuss the career opportunities within American Express.
How will you make an impact in this role?
- Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience
- Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities
- Understand business, hiring leaders’ needs and delivering value by crafting right solutions
- Implement sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts
- Build proactive talent pipeline for critical upcoming positions
- Drive outstanding recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists
- Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery
- Collaborate with other team members to gain insight into business talent needs and stay current on regional standard methodologies and issues
- Provides recruitment support for senior level roles
- Provides guidance to Hiring Leaders regarding available skills / talent in the market/competition and salary offers
- Ensure ATS information is up to date and aligned with regional regulations
- Act as a recruiting SME to prioritize both local and global needs
- Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits Amex's brand values
Minimum Qualifications
- Bachelor’s degree or equivalent
- 5+ years of recruitment experience in fast paced global recruitment environment
- Prior experience in developing and maintaining positive relationships with key partners, hiring managers including HR contact
- Experience in ATS and other new world recruitment tools, technologies and platforms to improve process efficiencies
- Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes
- In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
- Proven ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues.
- Worked in a team environment that emphasized group contributions
- Ability to build and sustain trust while demonstrating partnerships across levels.
- Ability to complete multiple projects/tasks at the same time under strict timelines
- Ability to interact with people at all levels of an organization and to develop strong business relationships
Preferred Qualifications
- Ability to interact with people across levels, collaborate and develop strong working relationships
- Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies
- In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
- Demonstrated ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues.
- Ability to build and sustain trust while leveraging partnerships at all levels
- Excellent communication, collaboration, influencing, and problem-solving skills
- Successful track record of leading large-scale initiatives
- Experienced operating in a highly matrixed organization, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-paced environment
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness center
