Job Description
Title: Technical Support Engineer -L2
Role: TAC Engineer – Datacenter Switching
Location: Bangalore
Summary:
Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
Key Responsibilities
- The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
- Demonstrate ownership of customer reported issues till resolution.
- Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.
- Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Mandatory Skills:
- Excellent verbal and written communication, presentation and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems
- Self-learner with appetite for continuous development.
- In-depth knowledge of the following:
- Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
- IP routing protocol (BGP, OSPF, RIP),
- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Preferred Work Experience
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- Troubleshooting complex networking in Routing/Switching domain
- Experience in working with Product Development/Engineering team to resolve customer reported issues.
- Proven track record of implementing automation technologies.
- Network Design and implementation experience in Datacenters would be a plus.
Educational Qualification
- Engineering Graduates with 2+ years of relevant work experience
- JNCIP / JNCIE / CCNP / CCIE will be added advantage.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
