TA Advisor Lead - Frontline Sales

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

This role delivers recruitment activities for the supported population, engaging with People Managers to understand their requirements and driving the end-to-end recruitment process. The TA Advisor partners with the Talent Acquisition Coordinator to provide an excellent candidate and People Manager experience. Specialized expertise in local market knowledge, most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process; As part of a BU Squad liaises with BU TA Lead and BU People Experience Lead to ensure recruitment service delivery is in line with overall Employee Lifecycle practices within the BU.
 

How you will contribute

You will:

• Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with MDLZ policies, standard operating procedures and guidelines
• Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed
• Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent
• Work with TA Coordinator to deliver the end-to-end recruitment process for candidates
• Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies
• Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring
• Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs. Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives
   

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in talent acquisition processes and channels with dedicated and specialized expertise in sourcing , assessment, matching, selling and closing capabilities
• Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process
• Strong stakeholder management, collaboration and influencing skills
• Good written and verbal communication skills
• Drive for results & customer service orientation
• Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement

This role provides leadership and direction to Frontline TA Advisors to deliver all recruitment needs within the function of Frontline Sales, from requisition creation, sourcing strategy and talent pipelining through offer acceptance. The Lead owns compliance requirements for their respective function, ensuring all legal requirements are met and managed, as well as the ongoing management of recruitment prioritization against changing business needs. Frontline TA Lead is responsible for being an adept stakeholder manager that leverages data to create insights and drive improved talent decision making and outcomes.

What you need to know about this position:

• Ensures frontline TA operations vision, brand and identity are tailored to the needs of their function (Frontline Sales)
• Implements Frontline TA Operational Strategy and assists Frontline TA Advisors in aligning the Frontline strategy with specific function requirements
• Partners with People Leads and Business Leaders to understand business priorities

• Leads and develops a team of Talent Acquisition Advisors that are competent in managing Talent Acquisition services and are continually developing to achieve a higher performing service offering; coaches and provides feedback and training to upskill the Advisors
• Provides strategic and leadership support to Talent Acquisition Advisors
• Functions as the TA Frontline SME for the function – an internal consultant to solution for all BAU and incremental hiring needs; bringing market insights to bear on local talent discussions

• Manages all people management activities for a team of TA Advisors, ensuring effective on-boarding, performance management, development and adherence to policies and processes to meet the desired levels of service
• Ensures all TA Advisors are kept informed of new information related to HR procedures, projects / programs, employee needs and specific business issues which may impact service delivery
• Acts as point of escalation to effectively resolve complex issues and employee complaints by exception
• Ensures the effective and efficient delivery of Frontline Talent Acquisition services in line with agreed processes, tools, policies, standard operating procedures, KPIs and SLAs, prioritizing the workload and focus for TA Advisors

• Focuses on candidate experience and continuous improvement of the Talent Acquisition process
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes

Education / Certifications:

• Bachelor’s degree required
• A minimum of five years of experience in Talent Acquisition
• At least one year of leadership and people management experience required
• Must have strong communication, teamwork, influencing, and customer service skills

What extra ingredients you will bring:

• Exceptional and effective partnership across broad audiences of internal and external partners, stakeholders, and customers
• Ability to drive strategy; work with data and analytics, and demonstrated capability in effective and creative recruiting strategies
• Solid business acumen, systems thinking and critical problem solving skills
• Project management with experience managing large-scale projects desired
• Data analysis with a focus on accuracy and attention to detail
• Multi-tasking, problem solving and managing fluctuating workloads
• Proactive, engaged and with a strong initiative.
• Highly organized, with a keen sense for prioritizing tasks.
• A high sense of urgency and highly adaptable to changeable priorities.
• Strong ability to deal with ambiguity.

Work schedule: US Shift (7PM or 8PM IST onwards); Work from Office - Fixed 3 days a week & WFH Fixed 2 days a week

Relocation Support Available? Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer PolicyBusiness Unit SummaryWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITERJob TypeRegularTalent ManagementHuman Resources