Responsibilities would include managing requests for new images through standard defined processes, development and implementation and improvement of those processes, coordinating and executing change control processes that apply to the deployment of images, communications to customer management and end-users as necessary
Participates in complex technical assistance for service requests to develop new Windows 10 core images
Work with the global PM’s and global stake holders to understand the customer need and implement the same
Participates in recommending semi-complex upgrades and/or improvements to standardize the customer image platforms.
Supports the requirement definition, analyzes and writes specifications when required.
Collaborates and communicates with internal partners regarding software systems design status, project progress, and issue resolution.
Conduct research and develop solutions with the goal of increasing automation coverage.
Actively participate in process improvement initiatives and help ensure overall product quality. Identify process bottlenecks (e.g. with requirements, design, implementation, etc.) and work with appropriate teams on improvement plans.
Skills and Experience:
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization.
Typically 8+ years of successful experience in related field and successful demonstration of Key Responsibilities
Imaging Tools like Symantec Ghost, DISM, ImageX.
Must have expertise in Microsoft Deployment toolkit (MDT) and System Center Configuration Manger Operating Deployment (SCCM OSD).
Strong PowerShell experience, and ability to understand other scripting languages
Express difficult and complex concepts clearly and concisely both orally and in writing
Write clear, logical reports, and instructions
Help identify, create and/or implement processes or products to efficiently manage and enhance the quality management processes.
Strong written and verbal communication skills. Ability to effectively communicate design proposals and negotiate options.
Knowledge of BIOS in multiple platforms
Hands on knowledge on development of UEFI BIOS, secure boot, boot guard etc. is preferable
Debug and isolate BIOS issues and work with BIOS vendors for resolution
Experience on AMT and Vpro provisioning would be plus
Understanding and customization on hp diagnostics would be an added advantage
Certification on MCSE, SCCM & ITIL preferred.
Working Area:
Ability to apply basic level of knowledge to solve a variety of common business issues. Works on problems/projects of basic complex scope.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Acts as an informed team member providing analysis of information and limited project direction input.
Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
