Job Description
The Band 1 – Engineer will provide day-to-day local/remote desktop support, receive inbound calls, answer questions,
troubleshoot, and document steps performed to resolve challenges with hardware,
software, and application issues in a ticketing system. The engineer will also need to facilitate customer resolution for calls and engage their
supervisors and managers to ensure operational consistency across all shifts
within the IT Support Center. The engineer provides Break Fixes,
fault diagnosis, and resolution. Providing fault analysis to customers’ various
core operating systems and platforms, as well be able to provide support and
apply desktop fault resolution for the approved application suite.
Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other service providers
May require some staggered shifts
Other duties may be assigned
Common inventory management techniques knowledge
Daily, Weekly, and Monthly Reporting on IT Stock.
RequirementsThe candidate must have at least 2 years of relevant experience
Working technical knowledge of Windows operating systems to
allow for resolution of issues, or full rebuild of the PC using client-specific documentation provided by the client.Familiarity with OSX, iOS, and Android operating systems in
order to provide best-effort support to End users using related devices.Working technical knowledge of Microsoft Office Products,
antivirus products, desktop services to allow for resolution of software
application issues.Ability to utilize provided knowledge article to resolve issues
with client specific applications.Customer-facing “soft skills” including strong verbal and
written communicationsAbility to apply intermediate level of subject matter knowledge
to solve a variety of common IT issues.
Job Details
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Job Location
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India
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
