If you love solving the deepest tech problems, enjoy working with all types of customers from around the world, love variety, this job has it all in spades. You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. We'd love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability. You will be working on security initiatives and are responsible to drive and implement solutions from security perspective including but not limited to building tools, implementation of strategic initiatives within engineering teams, driving and governance of security processes.
Key job responsibilities
* Deliver logical, maintainable, and timely technology solutions to meet defined requirements
* Learn and apply current engineering best practices, such as getting designs and code reviewed, incorporating feedback, and writing clear documentation
* Test solutions and classify, store, and handle data in accordance with Amazon policies
* Actively seek guidance from managers and peers, and apply that feedback to your work
* Participate in team discussions around design, scoping, and prioritization, learning to understand business goals and customer needs
* Ensure solutions address team goals and improve customer experience
* Learn to identify and scope problems, calculate solution costs, and make technical trade-offs
* Assume responsibility for systems you inherit and produce, applying principles of operational excellence
* Understand system requirements, performance properties, and dependencies, and troubleshoot issues
* Remain calm under pressure and know when to ask for help
* Begin learning about customer experience and provide excellent support
* Identify and address operational risks, especially at component level
* Help train and mentor interns, and potentially participate in hiring process
About the team
Amazon Pay’s mission is to be the most preferred way for Amazon customers to pay, no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon, with features that Amazon can deliver for our customers better than anyone else. We are a start-up within one of the world’s largest companies, embracing a “how might we?” mindset in front of any obstacle we face to scale.
- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Proven track record of designing and delivering innovative technology solutions to complex business problems
- Strong problem-solving and critical thinking skills
- Excellent communication and collaboration abilities, with the ability to work effectively with cross-functional teams
- Experience in strategic planning and decision-making, with the ability to balance customer and team requirements
- Expertise in diagnosing and resolving complex operational issues, with a focus on improving system resilience
- Experience in mentoring and developing team members
- Experience with CI/CD pipelines build processes