Supv IT Help Desk

How you’ll spend your day

•    Understanding of ITIL (IT Infrastructure Library)
•    Experience with ServiceNow or similar Incident Management Tool
•    Knowledge on handling Service Requests and Incidents
•    Knowledge on Email tools like MS-Outlook and MS-Exchange
•    Knowledge on Networking (VPN/Connectivity Issues), Internet Security,
•    Knowledge on Windows, Mac O/s (Basics), Android, iOS
•    Knowledge on instant messaging tools like MS-Teams
•    Working knowledge on O365
•    Experience with working in a pharma / Biotech / GxP environment is preferred
 

Your experience and qualifications

•    1.5 to 2+ years' experience as a technical service desk agent
•    Worked as part of 7/24/365 global operations teams
•    Excellent logical reasoning, troubleshooting and problem determination skills 
•    Strong communication (verbal and written) skills
•    Knowledge and experience with Remote takeover tools
•    Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma

Reports To

First Line Manager

Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.