Support Specialist (EDI) – Connected Customer, IS Connected and Intelligent Solutions

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 470+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.

Connected Customer Support communicates with branches around the world, solving dozens of issues and configuring setups in our internal systems on a daily basis. Every day is a new challenge, whether that is a password reset or determining why our Electronic Data has stopped sending to a global client. We use logic to troubleshoot inconsistencies in our EDI translations, catching the small things and hunting down bugs. No one will tell you our job is easy, but we are serious about having fun and enjoying time with our teammates. Come prepared to learn, laugh with us, and provide the very best in customer service!

This job might be for you if:

• You’re a passionate problem solver
• You enjoy improving processes
• You have experience in a fast-paced environment
• Your attention to detail is outstanding
• You enjoy complex puzzles

You'll be happy working with us if you are also:

• Take pride in your work and desire to do it correctly, every time
• Have flexibility to reprioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
• Have experience in Unix, scripting, or SQL
• Enjoy reading or understanding code, but not necessarily writing it

Experience: 3 to 8 Years

Minimum Qualifications:

• Experience in an EDI environment and Knowledge on EDI formats like ANSI X12, EDIFACT, XML, Flat files
• Excellent analytical and decision-making skills
• Exceptional customer service
• Effective verbal and written communication
• Superior organization skills
• Ability to create instructional and technical documentation

Expeditors offers excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement