As a Support Engineer in the P3P team, you will troubleshoot, debug, evaluate and resolve seller-impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate systemic defects. The position requires a combination of strong troubleshooting, technical, communication and leadership skills.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
Key job responsibilities
Some of the key job functions of the Support Engineer are:
- Technical ownership of issues originating from our customers, including extensive troubleshooting and root cause assessment.
- Creation of solutions (tools, scripts, processes) using technology to eliminate occurrences and drive quality
- System and support status reporting
The candidate must be comfortable working across multiple teams to resolve customer-impacting issues and possess the ability to facilitate discussions to troubleshoot issues, remove barriers, drive root cause resolution and follow all possible avenues to get customer issues resolved. The candidate should have a record of accomplishment of delivering quality, thorough support engineering.
A day in the life
You'll work on solving challenging technical problems that impact sellers in the payments and accounting space. You'll write scripts to automate resolution of common issues. You will simplify SOPs for common issues and ensure timely communication on resolution to customers.
About the team
We are the Premium 3rd Party Seller Financial Tech team(P3P SFT). Our work primarily focuses on IN-First initiatives in the Finance/Reporting/ERP Integration space. We own the services and products that enable Premium 3P Sellers to do business at scale in India, and then make them available WW including emerging markets. Our platform and services are built on NAWS following the latest best practices.
We provide a workplace that enables collaborative learning with peers including Senior and Principal engineers worldwide.
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- 2+ years of technical support experience
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