Talent acquisition System Support (TASS) within Hiring Software delivery (HSD)-ROSS partners across the prospect-to-hire life cycle. TASS helps with issue resolution and root cause analysis, partnering with development teams to improve the tools that Amazon uses to Hire. TASS strives to uphold operational and quality standards while driving efficiencies for our customers.
Key job responsibilities
· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
· Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
· Have deep functional domain knowledge of recruiting systems to design business solutions.
· Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.
· Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
· Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.
· Document Standard Operating procedures, technical knowledge to ensure clarity, consistency and updates
· Working knowledge of SQL and creating business dashboards
About the team
The TASS team is a part of an organization supporting the systems used by recruiters and interviewers to help Amazon scale its hiring processes. The team strives to uphold world-class operational and quality standards while driving efficiencies within these services.
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience documenting technical customer issues
- Experience with SQL databases (querying and analyzing)
- Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologies
- 2+ years of technical support experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- A team player with a solid work ethic
- Great organizational skills and attention to detail
- Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors
- Proactive and forward-thinking attitude and creative problem-solving ability
- A motivated self-starter who can work independently in a fast paced, ambiguous environment
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