Do you want to help build the world’s greatest Enterprise Support team? The Amazon Alexa Enterprise Support team is seeking a passionate engineer, who will be responsible for supporting developer coding and implementation issues. You will also advocate within Amazon for Alexa partners. In this role, you will be a part of a team of exceptionally driven, customer-obsessed experts who strive to provide world-class support to Alexa enterprise partners.
Key job responsibilities
As a Support Engineer, you will work directly with managed and enterprise partners to troubleshoot and resolve issues. You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs.
Your key responsibilities:
- You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill.
- You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
- You will drive projects that improve technical support-related services, plus creating other support materials for developers.
- Reviewing and maintaining technical documentation.
A day in the life
Your time will be split into resolving technical developer queries via a ticketing system and scheduled calls. You will also engage with enterprise partners by holding office hours. You will interact with a team located across the United States, Europe and India with a variety of business and technical backgrounds.
About the team
The Alexa Enterprise Support team operates across multiple locations around the world. You will be part of the team that focuses on supporting and engaging North American partners. The team is split into a business and technical side and speaks many of the supported Alexa languages. You will be the voice of our partners and will have a direct and daily impact on the partner experience.
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Fluent in oral and written Mandarin and English
- Bachelor's degree in computer science, engineering, mathematics or equivalent