Support Analyst

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Main Responsibilities

• Responsible for overall monitoring and maintenance of the IT infrastructure to ensure availability to all users.
• Configuration of networks, installing operating systems, software, and hardware in accordance with IT standards, policies and procedures
• Support local IT projects (hardware or software replacement, new infrastructure,) and liaise with vendor as and when necessary.
• Organize end-user education on any new technology and training on new tools to leverage powerful solutions to their maximum.
• Out-of-hours on call presence and also cover for other sites on an ad-hoc basis either on site or remotely.
• Responsible in providing regular management reports on the information and performance related to service desk operations such as SLA compliance, Incident statistics, problems encountered, open tickets and backlogs, and performance etc.

Experience

• 3 years minimum as a Level 2 Support Analyst or equivalent, Excellent interpersonal skills and ability to communicate effectively at all levels.
• Ability to work in dynamic, fast-paced, reactive, and challenging environments.
• Ability to manage own time and workload.
• Ability to own a task and deliver to required timelines.
• Ability to anticipate issues and suggest resolutions.

Other skills (Computer Skills, etc)

• Networking skills (LAN/WAN, Cisco Routers, Switches, Wireless Devices & firewalls)
• Server Administration (Install, troubleshoot), Active Directory, DNS, DHCP, Backups, Storage, VMWare & Citrix
• ITIL Certification at foundation level is a must
• Experience with SaaS products, preferably with ServiceNow
• Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

Languages:

• All work done in English.

Academics

•  Bachelor’s Degree in computer science, information technology or related field

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

We offer

• A workplace culture that embraces diversity and inclusivity
• Opportunities for Professional Growth and Development
• Employee Recognition Program
• Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members, along with monthly wellness awareness sessions.
• Certified Great Place to Work