Supply Chain Operations Associate

Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1+ years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Supply Chain Operations Associate will support end to end provisioning within Supply Chain Management. Supply Chain Operations Associate monitors account activity to detect possible warranty fraud, perform case management to identify backend fraud through use of fraud detection best practices, and a variety of internal and external tools or technology resources. As a result of customer contact, he/she updates the company database with all appropriate information. The Supply Chain Operations Associate will also be building cases to submit to the client for Cost Savings purposes and or possible law enforcement engagement using all the information found while working day to day dispatches. Should be able to identify Fraudulent activities on a request Need to work and manage multiple queues at the same time Should be able to look for a trend in the fraud actives that are caught Contact with any and all stakeholders in the supply chain including customers and manufacturers Provide appropriate information to law enforcement entities as the request of the client Support all quality assurance efforts and program criteria Need to understand and adhere to the SLAs Need to effectively communicate order cancellation requests to logistics team Need to keep a track and follow-up on all pending cases in his/her ownership Need to collaborate with the client and be flexible to absorb updates and process changes At least one year of data analytics experience required Fraud analysis experience required Ability to work both independently and as a team Logical decision-making skills with the ability to articulate justification for actions Problem solving and investigative skills Meticulous attention to detail Excellent English communication skills, both verbal and written Knowledge of Excel and Outlook
What are we looking for? At least one year of data analytics experience required Fraud analysis experience required Ability to work both independently and as a team Logical decision-making skills with the ability to articulate justification for actions Problem solving and investigative skills Meticulous attention to detail Excellent English communication skills, both verbal and written Knowledge of Excel and Outlook 2+ years of experience
Roles and Responsibilities: Should be able to identify Fraudulent activities on a request Need to work and manage multiple queues at the same time Should be able to look for a trend in the fraud actives that are caught Contact with any and all stakeholders in the supply chain including customers and manufacturers Provide appropriate information to law enforcement entities as the request of the client Support all quality assurance efforts and program criteria Need to understand and adhere to the SLAs Need to effectively communicate order cancellation requests to logistics team Need to keep a track and follow-up on all pending cases in his/her ownership Need to collaborate with the client and be flexible to absorb updates and process changesAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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