Supervisor Quality

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibility:

• FTE’s.
• Review and approve responsible lending, underwriting, credit assessment decisions made by the team-members, ensuring accuracy and compliance with policies and regulatory requirements
• Responsible for management of Credit Analysts and Underwriters, including performance reviews, coaching/development
• Establish and maintain quality assurance standards for the processes.
• Conduct regular audits and reviews of responsible lending or underwriting files to ensure compliance and identify areas of improvement
• Work with various departments to streamline process/procedures
• Address any discrepancies or issues promptly and implement corrective actions as needed.
• Analyze data to identify trends, risks and opportunities for improvement.
• Perform root cause analysis on recurring issues or high-risk underwriting activities to prevent future errors and ensure continuous quality improvement.
• Develop and implement action plans based on insights

Key Skills & Knowledge:

• Associate's degree in related field with 5+ years of relevant experience in Banking, Finance, underwriting or Credit risk assessment with Voice experience with a minimum of 2+ years in a supervisory role.
• Strong knowledge of Mortgage Underwriting, credit assessment or responsible lending principles, policies and regulations.
• Ability to read, interpret and analyze the documents such as mortgage policies, procedure, regulatory documents
• Proven track record of effectively leading and developing a team.
• Excellent analytical, problem solving, and decision-making skills.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Ability to work under pressure and meet tight deadlines.
• Strong communication skills, both written and verbal with SVAR level B 60 or above
• High attention to detail and strong organizational skills.
• Willingness to work a flexible schedule.
• Strong knowledge of responsible lending, underwriting, Insurance/Mortgage credit risk assessment and experience of managing the team of 15-20

Qualification :- Graduate or either 12 + 3 yr diploma holder

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

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