At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
About the role:
We are seeking an experienced Assistant Manager to lead and manage a team, ensuring high standards of productivity, quality, and customer service. The ideal candidate should have a strong background in managing large teams and a proven track record in the banking back-office sector.
Key Responsibilities:
Team Management: Oversee a team of 80-100 FTEs with 4-5 Team Leaders reporting directly to you. Conduct weekly reviews with Team Leaders and monitor process-level performances daily.
Operational Excellence: Develop, implement, and continuously review operational policies and procedures to ensure seamless business delivery. Manage workforce planning, scheduling, attrition, and absence management.
Staff Development: Ensure continuous staff training, including cross-training and process upgrades. Maintain high motivation levels across the team.
Client & Vendor Management: Build and maintain strong client relationships. Handle client and vendor billing, along with other financial tasks as per defined processes.
Process Improvement: Create SOPs and process maps, identify improvement opportunities, and manage center performance through monitoring, problem resolution, and quality assurance measures.
Technical Acumen: Utilize strong technical knowledge of systems and software to identify problems and collaborate with IT for solutions.
Recruitment & Staffing: Conduct associate-level interviews to ensure staffing aligns with business needs.
Leadership & Culture: Promote a culture that encourages top performance and high morale. Ensure high standards of productivity, quality, and customer service.
Professional Development: Participate in workshops, training sessions, and team projects to maintain consistent professional growth.
Skills & Qualifications:
Educational Background: Bachelor’s Degree required.
Experience: Minimum of 5 years of managerial experience, preferably in the banking back-office sector.
Technical Skills: Strong knowledge of MS Excel and other relevant software.
Key Competencies: Customer focus, excellent verbal communication, presentation skills, process improvement, problem-solving, people management, teamwork, and a commitment to excellence.
Work Environment: Must be ready for extended working hours and occasional weekend work as per business requirements.
Interested candidates can apply for this role directly or share the updated resume with runa.singha@ironmountain.com.
Thanks and regards,
Runa
TA Team