Tasks, Duties, & General Responsibilities: • Creating and implementing a strategy to improve the collection of outstanding receivables. • Preparing weekly and monthly KPI reports assisting in identifying key collection trends and progress against targets. • Assist and provide direction to the team, including coaching and training. • Aggregate and analyze receivable data. • Foster strong business partnerships with key stakeholders in the organization to achieve optimal results. • Drive continuous improvement with receivable activities. • Leads, motivates, and develops talent within the organization including, but not limited to, immediate direct reports by coaching, counseling, engaging, and evaluating associate performance. • Assists in the supervision and performance evaluation of assigned staff as required. • Organizes monthly meetings to communicate information and guidance from company leadership and to review policies, procedures, and best practices. • Oversees the daily workflow of the department. • Provides constructive and timely performance evaluations. • Other duties as assigned. Qualifications: • Experience in Collections and Deductions. At least 7-10 plus years in similar profile. • Supervisory experience. • Experience training and developing teams. • Master's preferred but not mandatory. Must have bachelor's degree in commerce/accounting/Finance. • Working knowledge of SAP, a must • Experience with an integrated collections management solution like GET PAID / HighRadius. • Extremely organized, detailed, and proactive • Analytical, tenacious, and great at research, follow-through & follow-up • Experience with Microsoft Office Suite, including Word, PowerPoint, and Excel (complex formulas, data analytics, pivot table, etc.). • Domain Knowledge: Collections, deduction management, disputes settlement. • Excellent oral and written communication skills are required; the ability to interact and collaborate with internal and external customers at all levels of management and staff globally. • Knowledge of all Microsoft Office Products specifically Outlook, Excel, Access, and Word. Must be assertive to follow up on resolving issues; ability to multi-task in a fast-paced and ever-changing environment. • Experience working with a remote team.