Strategic Programs Senior Analyst

Role

NA Payroll Dayforce Application Tool Team Lead  

Accenture Hiring Level

Level 10

Job Description

We are looking for an experienced Dayforce Application Tool Payroll Team Lead who will oversee and manage payroll operations using the Dayforce application. This role requires expertise in Dayforce configuration, implementation, and optimization to ensure efficient and accurate payroll processing

Responsibilities:

• Lead and manage a team responsible for Dayforce payroll administration, including configuration, setup, and maintenance of payroll parameters.
• Ensure accurate and timely processing of payroll transactions, including salaries, benefits, taxes, and deductions using Dayforce.
• Collaborate with HR, finance, and IT teams to implement and enhance payroll processes and workflows in Dayforce.
• Monitor system performance, troubleshoot issues, and provide technical support to resolve payroll-related problems.
• Stay updated on Dayforce updates, releases, and best practices to optimize payroll operations and compliance.
• Conduct regular audits and quality checks to ensure data accuracy and compliance with regulatory requirements.
• Prepare payroll reports, analytics, and dashboards for management and stakeholders.
• Train and mentor team members on Dayforce functionality, payroll policies, and procedures.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Accounting, Information Technology, or related field (or equivalent work experience).
• Proven experience in payroll administration using Dayforce application, with at least 6-8 years in a leadership or team lead role.
• Strong understanding of payroll processes, tax regulations, and compliance requirements.
• Hands-on experience with Dayforce configuration, implementation, and troubleshooting.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Relevant certifications (e.g., Dayforce Certified Pro, Certified Payroll Professional - CPP) preferred

Applications Knowledge:

Workflow management tool – Service Now DayForce Payroll Tool Outlook mailbox/ Group mailbox MS Office Excel, Word, PowerPoint and Visio Internet explorer: SharePoint

Team support:

Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and OPEX MOS. Enrich team members with a clear sense of direction and understanding of each other’s' responsibilities. To be available on the floor through the day to resolve process related issues. Participate in Team building activities. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

                      Client support:

Update process metrics on daily basis and maintain MIS. Support special process requirements to meet client requests/demands. To continue strengthen work relationship with Onshore Teams. Apply procedures to ensure accuracy of output and adopts continuous improvement approach. Always demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. Participate in client conference calls and prepare ‘minutes of meeting’.    

Competencies:

Adapt to changing environment and support of multiple clients (where needed). Analyze/interpret data and take appropriate action. Demonstrate maturity in dealing with sensitive and confidential matters. Must have the ability to take judgmental decisions in line with the requirement to directly influence customer satisfaction and expectations. Mentoring skills. Adheres to Accenture Delivery methods.

Background Requirements

Criteria

Minimum Requirement

Evaluation Methodology

Education

Graduate Degree

To be verified through documents submitted at the time of interview

Total Years of Experience

8 - 10 years of Experience

To be verified through documents submitted at the time of interview

Total Years of Role Specific Experience

6 - 8 years of DayForce Application Knowledge

To be verified through documents submitted at the time of interview

Skills & Knowledge Required

Skills / Knowledge

Mandatory Vs Preferred

Measure of Skill Proficiency

Evaluation Methodology

Dayforce Payroll Application Knowledge /Dayforce Configuration  Knowledge

Mandatory

Met Expectation /Not Met Expectation

Interview

Payroll Systems and CRM/Workflow tools (SNOW / WQM / CRM etc.)

Mandatory

Met Expectation /Not Met Expectation

Interview

MS Office

Mandatory

Met Expectation /Not Met Expectation

Practice

Email Writing Skills

Mandatory

Met Expectation /Not Met Expectation

Interview

Payroll Software (Example: Workday / Dayforce / SAP)

Mandatory

Met Expectation /Not Met Expectation

Interview

Data visualization tools (Example: PowerBI / Tableau)

Preferred

Met Expectation /Not Met Expectation

Practice

Microsoft PowerApps

Preferred

Met Expectation /Not Met Expectation

Practice

Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change)

Mandatory

Met Expectation /Not Met Expectation

Interview

Note for Sourcing

Candidate meets the educational ,industry & role specific experience criteria to be put across HR screening. 

Note for HR Screening

Candidate meets the sourcing criteria & within the standard compensation bracket for the role, basic communication skills to be put through for written assessment

Note for Ops Interview

Candidate nearer to the target on skill/knowledge required should be put on hold and considered again depending on the pipeline of the resources available to meet the hiring targets

Note for Offer Management

Candidates fit the role requirement but above the standard compensation offered should be refered to delivery/transition lead for decision

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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