Storage Engineer L2This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.What you’ll do:
- L2 / Storage Technology Lead will be part of HPE’s Managed Services
- Management Services Storage & Backup team working on new build, transition and setting up the account for regular business as usual operations. Providing leadership and mentorship for L2 engineers in critical and complex technical issues related to HPE Storage, IBM Storage, DellEMC Storage, NetApp storage, Backup software and SAN environment.
- The position involves taking a leadership role with customer teams and internal stakeholders to resolve complex problems spanning across multiple technology landscapes and to collaborate other technology leads. Flexible to work in 24X7 support environment.
- Proactive management of Capacity Performance and Availability of Storage environment using latest Tools, Integrations and Processes, minimizing impact on Customer environment.
- The job also involves leading communication between other technical teams, customer and internal organization to fulfil customer needs and accomplish customer satisfaction.
- Aspiring professional should be familiar with simple to complex Administration and Operational tasks/activities on Enterprise Storage products and solutions.
- To proactively identify systematic issues in Customer’s Storage and SAN environment, recommend appropriate changes to Customer and Account Teams so as to improve efficiency, performance, availability of Storage environment.
- To take a lead position to optimize given Storage environment and advise internal and external stakeholders on operations that will improve overall stability and availability of Storage environment.
- Possessing capability to create Runbooks for key activities like patching, firmware and Storage OS updates and upgrades.
- Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
- Plan and implement best practices for Storage and SAN solutions.
- Proactive measures to ensure adequate storage (DellEMC , IBM, NetApp, Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available.
- Guide & Lead SOPs creation and review documentation for various Administration activities on Storage and SAN and ensure they are up to date.
- Create and update documentation on All Multivendor storage solution, Remote Copy groups, backup groups, Host mapping etc.
- Perform configuration changes as per design and build.
- Experience on concepts of Performance, Availability and Capacity management of Storage infrastructure.
- Hands on experience on Administration of EMC VNX/VNxe EMC DD, NetApp FAS, Cisco MDS/UCS – LUN creation, extension, Virtual Copy, Snapshot, Replication, alerting and monitoring, Capacity Management, Reporting, complex troubleshooting etc.
- Professional degree or equivalent experience
- 5+ years related IT experience.
- Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.
- Familiar with SNMP & SMTP protocols
- General knowledge of networking concepts and iSCSI protocol.
- Deep knowledge & understanding of Storage arrays, Storage concepts, virtualization.
- Preferable: Hands on experience in Operations and Support on IBM/EMC/NetApp , Storage arrays.
What you need to bring :
Must Have:
- IBM Storage, DellEMC Storage, NetApp storage, (any two)
- Firmware and management experience on above Storage
- SAN fundamentals, Switch Zoning etc.
- Operating system (any one of Windows, Linux, HPUX)
- Complex troubleshooting experience and Logical Problem solving approach
- Ability to work in a Solution environment, collaborating across Technology Teams.
Preferable:
- Certification on any of the IBM/DELL-EMC/NetApp storage
- Virtualization concepts
- Knowledge of Remote Support and Remote monitoring processes and concepts
- Tools Knowledge on ServiceNow
- ITIL Certified.
Technical Skills:
- S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- S/he must possess a balance of very well-developed troubleshooting, technical communication, and written skills along with extensive product knowledge and skills.
- Candidate should have excellent technical communication skills both verbal and written.
Interpersonal Skills:
- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
- The candidate must collaborate with other teams and individuals within the organization.
- Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
- Actively listen and confirm problem details showing empathy for urgent situations.
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Services
Job Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
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