Storage Cloud Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you will do:
Oversee the performance, capacity, and availability of HPE Alletra storage systems, implementing best practices to optimize efficiency and reliability.
· Provide expert-level support for complex storage issues, collaborating with cross-functional teams to resolve problems promptly.
· Create comprehensive documentation and conduct training sessions for internal teams and clients to enhance their understanding and effective use of HPE Alletra solutions.
· Develop and deploy HPE Alletra storage solutions tailored to meet specific business requirements, ensuring seamless integration with existing IT infrastructure.
· Stay updated with the latest developments in HPE Alletra technologies and industry trends, recommending enhancements to improve storage solutions.
· Excellent product knowledge and troubleshooting skills on 3PAR/Primera/Alletra and/or MSA/NAS products.
· Good knowledge on Operating systems, Virtualization and Networking
· Good understanding and basic troubleshooting knowledge on Storage Area Networks
· Excellent verbal and written communication skills
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem-solving skills
· Software and hardware knowledge of computing and storage
· Able to lead resolution activities with escalated customers.
· Ability to mentor new agents and contribute to technical action plans.
· Help in root cause analysis of defects/issues and facilitate product release/roll-out
· Work closely with development teams to identify and resolve problems
What you will bring:
Good understanding of the compute & storage stack across multivendor solutions. In addition experience delivering Professional services in the IT infrastructure domain is preferred.
· Industry Experience 10-12 years in managing the aspects of remote delivery in the professional services delivery
· In-depth knowledge of HPE Alletra storage architecture, features, and functionalities.
· Proven experience in designing, implementing, and managing enterprise-level storage solutions, preferably with HPE Alletra or similar platforms.
· Strong analytical skills to diagnose and resolve complex storage-related issues.
· Relevant certifications in HPE storage solutions or related technologies are advantageous.
· Excellent problem-solving and troubleshooting abilities.
· Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.
· HPE Alletra 9000
· 3PAR, Nimble, Primera, EMC storage solutions, Netapp, Block storage solutions
· Linux/ Solutions,
· Virtualization(VMware)
· Good knowledge on Operating systems,
· Software defined storage Cohesity, Scality
· Demonstrate strong written and verbal communication skills
· Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
· Experience in interacting/Supporting Level 1 Support teams and customers
· Must be a team player and show ability and willingness to motivate and support other engineers
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.