Job Description
AM Hotel Kollection Manasa Inn is looking for dedicated Stewards to join our team. The primary responsibility of a Steward is to ensure a clean, organized, and efficient restaurant and kitchen environment. You will be instrumental in supporting our culinary and dining operations by assisting in food preparation, cleaning kitchen and dining areas, and ensuring that all equipment and utensils are properly maintained. Your attention to detail and commitment to quality service.
Key Responsibilities:
- Customer Service:
- Greet and welcome guests upon arrival in a friendly and professional manner.
- Provide guests with menus and offer recommendations when necessary.
- Answer questions about the menu, ingredients, and dietary restrictions.
- Take food and beverage orders accurately and relay them to the kitchen or bar staff.
- Ensure timely and correct delivery of food and drinks to guests’ tables.
Order Management: - Ensure accuracy of orders and special requests (e.g., allergies, dietary preferences).
- Communicate special requests or modifications to the kitchen staff and follow up to ensure they are met.
- Handle any changes to the order promptly and communicate them to the appropriate staff.
Food & Beverage Service: - Serve food and beverages in accordance with restaurant standards.
- Refill drinks, provide additional condiments or side dishes as requested by the customer.
- Clear empty dishes, glasses, and utensils promptly, keeping the dining area clean and organized.
Guest Interaction: - Check in with customers to ensure satisfaction and address any issues or concerns.
- Upsell menu items, special promotions, or beverages to increase sales.
- Offer dessert or coffee options after the main course.
- Thank customers for dining and invite them to return.
Payment Handling: - Present checks to customers, process payments (cash, credit/debit), and return change or receipts.
- Handle any billing discrepancies and resolve issues with management, if necessary.
Maintaining Cleanliness: - Maintain a clean and organized work area, including dining areas, tables, and service stations.
- Adhere to health and safety guidelines for food handling and cleanliness.
- Clean and reset tables for the next customers.
Team Collaboration: - Work closely with kitchen staff, bartenders, and other servers to ensure smooth service.
- Assist colleagues during busy shifts by helping with clearing tables or running food.
- Communicate effectively with fellow team members to ensure a seamless dining experience for guests.
Skills & Qualifications:
- Customer Service Skills: Strong ability to interact with a diverse range of customers in a courteous and friendly manner.
- Attention to Detail: Ability to remember and accurately relay orders and special requests.
- Communication Skills: Clear communication with customers, kitchen, and team members is essential.
- Time Management: Capable of managing multiple tables or tasks simultaneously in a fast-paced environment.
- Physical Stamina: Ability to be on your feet for long periods, carry heavy trays, and move swiftly between tables.
- Problem-Solving: Ability to resolve minor issues or complaints in a calm and professional manner.
- Teamwork: Ability to work in a team environment and contribute to collective goals.
Working Conditions:
- Schedule: Shifts may vary, including nights, weekends, and holidays.
- Environment: Fast-paced, customer-focused environment. Work may involve standing for extended periods and carrying trays or large items.
- Dress Code: Typically requires wearing a uniform or adhering to specific grooming standards set by the employer.
This role is essential for ensuring an exceptional dining experience for guests and requires a balance of interpersonal skills, multitasking, and attention to detail. Successful waiters/waitresses are personable, organized, and quick on their feet, with a passion for hospitality.
