It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Team & Role
The Platform organization includes teams working on the foundational technologies that underpin our product and all the other application products ServiceNow builds. Our Teams are using leading-edge technologies including AI and LLMs to create incredible new experiences while also maintaining and enhancing an unparalleled level of software and automations supporting our worldwide data centers and cloud operations. In this role, you will work with engineering teams and consultants who are working with early adopter customers to accelerate ServiceNow solutions and realize value by quickly improving the solution within real customer environments. These teams will help to boost adoption and drive future product innovation. Our group of Program Managers are right in the middle of everything so come join us for once in a lifetime experience with a world class PMO operating inside the Defining Software Company of the 21st Century.
What you get to do in this role:
Work side-by side with Engineering, Product, and Quality Engineering teams on high-visibility, mission-critical programs, and drive them from original concept through final implementation.
Operate with a high degree of autonomy to ensure teams, executing against delivery plans, release high-quality databases and related tooling/automations.
Provide a proactive, strategic perspective on improvements to the business, SDLC, or internal tooling – including hands-on coaching of individual scrum teams.
Help manage risks and dependencies and escalate impediments to meet program objectives.
Provide transparent and forthright communications with all areas affected by your programs; simplify complex issues into a crisp, actionable status to a variety of audiences.
Actively share knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.
Preferred Qualifications:
10+ years of project/program management experience in mid/large size companies, ideally supporting database teams who operate in a highly automated environment.
PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices.
Track record of successfully coaching teams to establish/mature SDLC processes to improve delivery.
Experience utilizing ServiceNow products to keep projects organized, track metrics, and report on progress.
Basic Qualifications
BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
Able to build solid, trusting relationships with executives, development teams, product management, stakeholders, cross-functional development groups, and peers.
Ability to manage complex engineering programs – cross-team dependencies, risks, organize and communicate key dates to relevant team members.
Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills
History of successfully managing large projects or programs with cross-functional teams.
Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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