It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
Work side-by side with Engineering, Product, and Quality Engineering teams on high-visibility, mission-critical, large and complex programs, and drive them from original concept through final implementation.
Able to build solid, trusting relationships with executives, development teams, product management, stakeholders, cross-functional development groups, and peers.
Operate with a high degree of autonomy to ensure teams, executing against delivery plans, release high-quality databases and related tooling/automations.
Provide a proactive, strategic perspective on improvements to the business, SDLC, or internal tooling – including hands-on coaching of individual scrum teams.
Help manage risks and dependencies and escalate impediments to meet program objectives.
Provide transparent and forthright communications with all areas affected by your programs; simplify complex issues into a crisp, actionable status to a variety of audiences.
Actively share knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.
Preferred Qualifications:
PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices.
Track record of successfully coaching teams to establish/mature SDLC processes to improve delivery.
Excellent leadership skills with the ability to work independently and collaborative with cross functional organizations within ServiceNow
Collaborate across multiple teams and functions. As such, demonstrated ability to work effectively with his/her peer group and leading by influence is an absolute must.
Experience utilizing ServiceNow products to keep projects organized, track metrics, and report on progress.
Basic Qualifications
8+ years of project/program management experience in mid/large size SaaS companies, ideally supporting agile software development teams who operate in a highly automated environment.
BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
Experience utilizing software to keep projects organized, track metrics, and report on progress
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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