Staff IT Project/Program Mgr

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Responsible for internal implementations of strategic Digital Employee Experience initiatives that leverage Now Platform, IT and Employee Workflow products from business case through operations and benefits tracking
• Drive crucial conversations with senior leaders in business and IT to define strategic business case and measurable benefits
• Engage and collaborate with all business, Product Engineering and IT functions affected by the program, internal and external partners and vendors
• Develop detailed program execution plan and manage all execution aspects, including program interdependencies, metrics, testing, deployment and enablement
• Plan, lead and facilitate Agile ceremonies like feature planning workshop, sprint planning, daily stand-ups, scrum of scrum, sprint demos and retrospectives
• Provide coaching to one or more Product oriented teams, driving continuous maturity and improvement in Agile and DevOps best practices
• Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
• Apply consistency and best practices, leveraging ServiceNow IT Business Management product, to enable business outcomes and benefits tracking

To be successful in this role you have:

• MUST HAVE 10+ years of project / program management experience
• MUST HAVE at least 5 years of experience working with product-oriented, engineering teams
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
• Extensive experience with Agile tool and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
• Experience in working with Now Platform and ServiceNow Workflow Products is a big plus
• Experience with working in an innovation-fueled, start-up like environment to deliver a product from ideation to market launch is a big plus
• Have strong business acumen while demonstrating strong ability to understand complex technical domains to lead functional-technical discussions across different organizations and deliver value-driven, customer-oriented solutions
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
• Agile Scrum Master Certified

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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