Staff IAM Operations Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Design and implement RBAC systems for secure resource access.
• Provide administration and support of SailPoint IIQ product.
• Develop and enforce access control policies aligned with compliance.
• Analyze the data for role discovery and SoD identification.
• Collaborate with cross-functional teams for efficient access management.
• Engage with the business users at different levels to understand Application Owner business needs, analyze, document, evaluate and prioritize the requirements and make recommendations on the solution and implementation.
• Manage a fully integrated, highly available application environment.
• Provides in-depth technical development of efficient application systems utilizing established standards, procedures and methodologies.
• The ideal candidate should be a good team player.
• This position will require strong Program/Product Management skills 
• Analyze the data for role discovery and SoD identification.
• Responsible for assisting with the development and maintenance of SailPoint IdentityIQ solutions

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• An Ideal candidate would have proven experience within IAM application integration, audit, operational risk management, or technology.
• Someone with strong problem-solving and analytical skills as well as having excellent written and verbal communication skills and the ability to build strong stakeholder relationships.
• 7+ yrs of direct experience with Identity Access Management (IAM) lifecycle management, Role Engineering, SOD build and engineering
• 4+ yrs of RBAC – Role Discovery, Role Configuration, SOD – Segregation of Duties and Toxic Configuration in Systems
• 3+ yrs of experience with administration of SailPoint IdentityIQ
  Proven expertise in RBAC design and implementation
• Strong understanding of access control, authentication, and authorization
• Proficiency in IAM solutions and automation tools
• Familiarity with compliance standards and security frameworks.                        Preferred Qualifications
• General understanding of DevOps CI/CD or similar (Agile Scrum, Kanban, etc).
• Strong team player that works well horizontally and vertically with others of varying skill levels and experience.
  Ability to clearly define and present solution development ideas in a team environment.
• Working knowledge one or more of the following: JAVA, LDAP queries, and MySQL
• Experience with one or more of the following: REST API integration.
• Experience with Linux
• Experience with RBAC, IGA, GRC and SOD products.
• Product/Program management leadership
• CISSP preferred but not required.
• 2+ years of database queries (e.g. MySQL, MS SQL, Oracle)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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