Staff Engineer - Systems

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We are seeking a highly skilled Staff Engineer - Systems to join our team in Bengaluru, India. In this role, you will be responsible for designing, implementing, and maintaining large-scale distributed systems that power our organization's critical infrastructure. You will work closely with cross-functional teams to drive technical excellence and innovation.

• Lead the architecture and design of complex, scalable systems
• Develop and implement high-performance, reliable, and maintainable software solutions
• Collaborate with cross-functional teams to define and implement system requirements
• Mentor junior engineers and provide technical guidance to the team
• Conduct code reviews and ensure adherence to best practices and coding standards
• Troubleshoot and resolve complex technical issues in production environments
• Stay up-to-date with emerging technologies and industry trends
• Contribute to the continuous improvement of our engineering processes and practices
• Participate in capacity planning and performance optimization initiatives

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• 8+ years of experience in software engineering, with a focus on systems design and architecture
• Advanced knowledge of system architecture and distributed systems
• Proficiency in programming languages such as Java, or Python
• Expertise in cloud platforms (e.g., AWS, Azure, GCP) and microservices architecture
• Strong problem-solving skills and ability to debug complex systems
• Experience with DevOps practices and tools
• Solid understanding of database systems and data modeling
• Proven track record of leading and delivering complex system design projects
• Experience mentoring junior engineers and providing technical leadership
• Excellent communication and collaboration skills
• Relevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus
• Deep understanding of scalable and high-performance systems
• Knowledge of industry best practices and emerging technologies in systems engineering

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.